Member Solutions & Delinquency Specialist

Suncoast-Credit-Union; Tampa (FL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401K Matching

Dental and Vision Coverage

Holidays and PTO

Job summary

Suncoast Credit Union is seeking a Member Solutions Advocate in Tampa, FL to engage with members on past-due accounts in a call center setting. You will perform financial analysis, identify delinquency causes, and work to bring loans current while minimizing losses.

The role involves mentoring peers, resolving escalated issues, and managing a portfolio of delinquent loans with a focus on reducing financial exposure. Strong attention to detail and customer communication are essential.

Qualifications

• High school diploma or equivalent is required.
• 5+ years of progressively responsible consumer collection experience with a financial institution.

Responsibilities

• Communicates with members regarding past-due accounts by telephone, electronic, or written communication in a call center environment.
• Performs financial analysis, determines reasons for loan delinquency, and determines member’s ability to bring the loan to current status.
• Mentors peers to promote knowledge transfer.
• Discusses complaints and escalated issues with members and resolves complex account problems.
• Collects on a portfolio of loans in various stages of delinquency and high risk to reduce financial exposure.

Education

High school diploma or equivalent

Job description

Suncoast Credit Union is seeking a Member Solutions Advocate in Tampa, FL to engage with members on past-due accounts in a call center setting. You will perform financial analysis, identify delinquency causes, and work to bring loans current while minimizing losses.

The role involves mentoring peers, resolving escalated issues, and managing a portfolio of delinquent loans with a focus on reducing financial exposure. Strong attention to detail and customer communication are essential.