Member Advocate & Teller Specialist

Suncoast; Tampa (FL); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K Matching

Medical Coverage

PTO & Holidays

Parental Leave

Employee Loan Discounts

Flex Spending Accounts

Job summary

Suncoast Credit Union is hiring a Branch Customer Representative (Member Advocate) in Tampa. The role delivers professional, prompt, courteous teller service while maintaining member confidentiality and guiding members to Suncoast products and services.

You will greet members, process deposits and withdrawals, open accounts, balance drawers, and uphold credit union policies. This full-time position includes incentive raises for learning key skills and a $20/hour compensation.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience with a financial institution or similar customer service role (Bachelor’s degree may substitute for experience).
• General math proficiency to balance cash drawer, audit own work, and reconcile accounts.
• Good written, verbal and interpersonal communication skills to interact professionally with members and staff.
• Must be able to maintain a high level of confidentiality.

Responsibilities

• Greet and welcome members to the credit union branch providing excellent member service.
• Identify ways to improve members’ financial life.
• Present and advise members about Suncoast financial products and services to meet their needs.
• Provide answers to members’ questions.
• Solve problems regarding members’ financial needs by listening, collecting data, and reporting results.

Skills

Customer Service

Data Science

Sales

Job description

Suncoast Credit Union is hiring a Branch Customer Representative (Member Advocate) in Tampa. The role delivers professional, prompt, courteous teller service while maintaining member confidentiality and guiding members to Suncoast products and services.

You will greet members, process deposits and withdrawals, open accounts, balance drawers, and uphold credit union policies. This full-time position includes incentive raises for learning key skills and a $20/hour compensation.