Member Services & Wellness Concierge (Part-Time)

Power Wellness; Erie (Erie County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Complimentary memberships for you and

Job summary

Power Wellness is seeking a Part Time Member Services Associate at LECOM Medical Fitness and Wellness Center in Erie. You will deliver outstanding member service, process enrollments, and promote all fitness and wellness offerings while maintaining daily operations and guest relations.

The role requires evenings and weekends with 10-15 hours per week and an emphasis on friendly, efficient, accurate service.

Qualifications

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related part time experience or part time training preferred.
• 2-3 years of part time sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire (provided by Power Wellness).
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.

Responsibilities

• Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
• Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
• Schedule all appointments via core business software (Zenoti), including reminder phone calls, cancellations and notifying associates of appointments per policy.
• Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
• Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
• Effective radio communication with all departments as needed.
• Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
• Maintain an average of 5 working shifts per month to ensure ability to perform job.
• Must be able to stand for length of shift (generally 3-6 hours at a time).
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Multi-tasking

Computer skills

Sales experience

Education

HS diploma or GED

College/technical certificate

Job description

Power Wellness is seeking a Part Time Member Services Associate at LECOM Medical Fitness and Wellness Center in Erie. You will deliver outstanding member service, process enrollments, and promote all fitness and wellness offerings while maintaining daily operations and guest relations.

The role requires evenings and weekends with 10-15 hours per week and an emphasis on friendly, efficient, accurate service.