Member Services & Travel Concierge

AAA Central Penn; Camp Hill (Cumberland County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Generous PTO

Personal day

8 paid holidays

Medical, Dental, and Vision

Health Savings Account

401(k) with match

Life Insurance

Long-Term Disability

Tuition Reimbursement

Free AAA Premier Membership

Member discounts

Job summary

AAA Central Penn in Camp Hill, PA is hiring a Full-Time Customer Service Representative. The role focuses on membership sales, renewals, and account maintenance in a welcoming Camp Hill branch.

You’ll handle maps, EZPass, TripTiks, and merchandise, guide members to travel and insurance agents, and may become a Notary Public in PA. Strong communication across channels and a background clearance are required.

Qualifications

• High school diploma or equivalent is required.
• Notary Public in PA or willing to obtain within 12 months.
• Ability to pass PA State Police background clearance for PennDOT work.
• Strong communication across in-person, phone, chat, and email channels.
• Active listening and sound decision-making.

Responsibilities

• Support membership sales, renewals, and account maintenance.
• Process maps, EZPass, TripTiks, merchandise sales, and similar services.
• Guide members toward travel and insurance agents.
• Take passport photos and handle International Driver’s Permits.
• Refer members to additional AAA services and products.
• Maintain AAA’s high service standards.

Skills

Customer service

Sales experience

Communication skills

Active listening

Adaptability

Notary Public (PA)

Decision making

Education

High school diploma or equivalent

Notary Public (PA)

Job description

AAA Central Penn in Camp Hill, PA is hiring a Full-Time Customer Service Representative. The role focuses on membership sales, renewals, and account maintenance in a welcoming Camp Hill branch.

You’ll handle maps, EZPass, TripTiks, and merchandise, guide members to travel and insurance agents, and may become a Notary Public in PA. Strong communication across channels and a background clearance are required.