Member Experience Specialist

AAA Central Penn; Lititz (Lancaster County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Generous PTO (front-loaded)

Personal day

8 paid holidays

Medical, Dental, Vision

Job summary

AAA Central Penn in Lititz, PA is seeking a Customer Service Professional to be the welcoming face in our Lititz branch. Daily duties include supporting membership sales, renewals, and account maintenance as well as processing maps, EZPass, TripTiks, and merchandise sales.

You’ll guide members to travel and insurance agents, become a Notary Public (we’ll assist with steps), and perform PennDOT title and license transactions while maintaining our high service standards.

Qualifications

• High school diploma or equivalent.
• Notary Public in PA or willing to obtain within 12 months.
• Pass PA State Police background clearance for PennDOT work.
• Strong communication across in-person, phone, chat and email channels.
• Active listening skills and the ability to make sound decisions.

Responsibilities

• Support membership sales, renewals, and account maintenance.
• Process maps, EZPass, TripTiks, merchandise sales, and similar services.
• Guide members toward AAA travel and insurance agents.
• Perform PennDOT title and license transactions.
• Take passport photos and handle International Driver’s Permits.
• Refer members to additional AAA services and products while maintaining high service standards.

Skills

Customer service

Communication

Active listening

Adaptability

Sales

Education

High school diploma or equivalent

Job description

AAA Central Penn in Lititz, PA is seeking a Customer Service Professional to be the welcoming face in our Lititz branch. Daily duties include supporting membership sales, renewals, and account maintenance as well as processing maps, EZPass, TripTiks, and merchandise sales.

You’ll guide members to travel and insurance agents, become a Notary Public (we’ll assist with steps), and perform PennDOT title and license transactions while maintaining our high service standards.