Customer Service Representative for AAA Lititz

AAA Central Penn; Lititz (Lancaster County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Generous PTO (front-loaded)

Personal day

8 paid holidays

Medical, Dental, Vision

Job summary

AAA Central Penn in Lititz, PA is seeking a Customer Service Professional to be the welcoming face in our Lititz branch. Daily duties include supporting membership sales, renewals, and account maintenance as well as processing maps, EZPass, TripTiks, and merchandise sales.

You’ll guide members to travel and insurance agents, become a Notary Public (we’ll assist with steps), and perform PennDOT title and license transactions while maintaining our high service standards.

Qualifications

• High school diploma or equivalent.
• Notary Public in PA or willing to obtain within 12 months.
• Pass PA State Police background clearance for PennDOT work.
• Strong communication across in-person, phone, chat and email channels.
• Active listening skills and the ability to make sound decisions.

Responsibilities

• Support membership sales, renewals, and account maintenance.
• Process maps, EZPass, TripTiks, merchandise sales, and similar services.
• Guide members toward AAA travel and insurance agents.
• Perform PennDOT title and license transactions.
• Take passport photos and handle International Driver’s Permits.
• Refer members to additional AAA services and products while maintaining high service standards.

Skills

Customer service

Communication

Active listening

Adaptability

Sales

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative for AAA Lititz

Full Time Customer Service Lititz, PA, US

Join the Fun at AAA Central Penn as a Customer Service Professional (starting at $17.65 per hour)

At AAA Central Penn, everything we do comes down to one mission: making life better for our members—and for the people who work here. We believe in high‑quality care, genuine connection, and creating a workplace where people enjoy what they do.

We work hard. We help people. We support our community. And we also believe that work should include moments of fun, celebration, teamwork, and belonging.

If you want a role where every day brings new conversations, new challenges, and new opportunities to brighten someone’s day, this may be your next great step.

Team Member Focused Benefits

• Generous, front‑loaded PTO — take time off before you’ve accrued it.
• 1 personal day.
• 8 paid holidays, including Christmas Eve and New Year’s Eve.
• Medical, Dental, and Vision benefits.
• Health Savings Account (with AAA contribution) and Flexible Spending Accounts.
• 401(k) with up to 6% company match, fully vested at your first contribution.
• Company‑paid Life Insurance and Long‑Term Disability.
• Earn up to 3 extra PTO days for volunteering and participating in AAA Cares.
• Tuition Reimbursement.
• Free AAA Premier Membership.
• Discounts on travel, branch services, car batteries, and more.

What You’ll Be Doing

As a Member Specialist, you’ll be the welcoming face in our Lititz branch. Daily responsibilities include:

• Supporting membership sales, renewals, and account maintenance.
• Processing maps, EZPass, TripTiks, merchandise sales, and similar services.
• Guiding members toward our travel and insurance agents.
• Becoming a Notary Public (we’ll help you with the required steps).
• Performing PennDOT title and license transactions.
• Taking passport photos and handling International Driver’s Permits.
• Referring members to additional AAA services and products.Maintaining our high service standards.
• Greeting and assisting members with professionalism and warmth.

No two days are the same, and there’s always something new to learn.

What You Bring

• High school diploma or equivalent.
• Customer service or sales experience preferred.
• Already a Notary Public in PA or willing to obtain within 12 months.
• Ability to pass and maintain PA State Police background clearance for PennDOT work.
• Strong communication skills across in‑person, phone, chat, and email channels.
• Active listening skills and the ability to make sound decisions.
• Flexibility to adapt to changing situations.

About AAA Central Penn

For more than a century, AAA has been known for reliability and exceptional service. With over 60 million members nationwide, we continue to support travelers and communities with roadside assistance, travel services, financial products, and insurance. Join us and become part of a trusted legacy.

Work Culture

We value community, inclusivity, and authenticity. Our culture is built on connection and belonging, and you’ll find opportunities throughout the year to engage, celebrate, and make a difference.

Employee Engagement

• Birthday and anniversary recognition
• Quarterly and annual awards
• Contests, trivia, and team activities
• Opportunities to join committees focused on wellness, safety, and engagement

You’ll be part of a team that values contribution and celebrates individuals.