Member Services Training Programs Manager

University of North Dakota; Grand Forks (ND); On-site; USD 22,000 - 25,000; Part time

Job summary

The University of North Dakota is seeking a part-time Member Services Program Manager to help develop training materials and lead customer service, Fusion, and safety trainings for the Member Services staff, including Associates and Facility Managers. This role also supports the Outpost as a liaison and handles administrative duties within the Wellness Center.

This non-benefited position requires CPR/First Aid/AED certification (or ability to obtain within 2 weeks) and completion of a background

Qualifications

• CPR/First Aid/AED certification, or ability to obtain within 2 weeks of hire.
• Successful completion of a Criminal History Background Check.

Responsibilities

• Develop and actively maintain team playbooks and trainings, including policies and procedures.
• Implement and conduct regular team trainings.
• Plan and lead area meetings, continuous trainings, and updates for Member Services staff.
• Assist in hiring, terminating, and evaluating Member Services staff.
• Establish employee development opportunities for staff.
• Aid in supplies and equipment acquisition and inventory.
• Hold each team member accountable for their area responsibilities.
• Meet with the Member Services Coordinator weekly.
• Attend Program Manager team meetings as an active member.

Skills

Critical Thinking and Problem Solving

Interpersonal Development

Intrapersonal Development

Professionalism

Job description

The University of North Dakota is seeking a part-time Member Services Program Manager to help develop training materials and lead customer service, Fusion, and safety trainings for the Member Services staff, including Associates and Facility Managers. This role also supports the Outpost as a liaison and handles administrative duties within the Wellness Center.

This non-benefited position requires CPR/First Aid/AED certification (or ability to obtain within 2 weeks) and completion of a background