Member Services Program Manager

University of North Dakota; Grand Forks (ND); On-site; USD 22,000 - 25,000; Part time

Job summary

The University of North Dakota is seeking a part-time Member Services Program Manager to help develop training materials and lead customer service, Fusion, and safety trainings for the Member Services staff, including Associates and Facility Managers. This role also supports the Outpost as a liaison and handles administrative duties within the Wellness Center.

This non-benefited position requires CPR/First Aid/AED certification (or ability to obtain within 2 weeks) and completion of a background

Qualifications

• CPR/First Aid/AED certification, or ability to obtain within 2 weeks of hire.
• Successful completion of a Criminal History Background Check.

Responsibilities

• Develop and actively maintain team playbooks and trainings, including policies and procedures.
• Implement and conduct regular team trainings.
• Plan and lead area meetings, continuous trainings, and updates for Member Services staff.
• Assist in hiring, terminating, and evaluating Member Services staff.
• Establish employee development opportunities for staff.
• Aid in supplies and equipment acquisition and inventory.
• Hold each team member accountable for their area responsibilities.
• Meet with the Member Services Coordinator weekly.
• Attend Program Manager team meetings as an active member.

Skills

Critical Thinking and Problem Solving

Interpersonal Development

Intrapersonal Development

Professionalism

Job description

Salary/Position Classification

• $17.00 hourly, Non-Exempt (Eligible for overtime)
• 10-15 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

The Member Services Program Manager will assist in developing training materials and lead customer service training, Fusion training, and safety training of the Member Services Staff to include the Member Service Associates and Facility Managers. The Member Services Program Manager will assist with developing training materials and processes for the Outpost and serve as a direct contact for the Outpost.
This position is responsible for aiding in the development and administration of customer service and training of the Member Services Staff to include the Member Service Associates and Facility Managers. The Member Services Program Manager will assist with developing training materials for the Outpost and fulfilling other administrative duties as assigned. This position is considered a member of the Administrative group of the Wellness and Health Promotion team.
This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Duties & Responsibilities

• Develop and actively maintain team playbooks and trainings, which include policies, procedures, and team-specific requirements.
• Implement and conduct regular team trainings.
• Assist in the planning and leading of area specific meetings, continuous trainings, communication policies, processes, and updates for Member Services staff.
• Assist in hiring, terminating, evaluating, of Member Services staff.
• Assist in establishing employee development opportunities for Member Services staff.
• Aid in the acquisition and inventory of supplies and equipment.
• Hold each team member accountable for his/her area responsibilities.
• Meet with the Member Services Coordinator weekly.
• Serve as an active member of the Program Manager team and attend regularly scheduled meetings.

Required Competencies

As a result of working in this position, the staff member will gain the following skills:

• Critical Thinking and Problem Solving
• Interpersonal Development
• Intrapersonal Development
• Professionalism

Minimum Requirements

• Computer skills to complete daily reports and other forms.
• Knowledge of and the ability to cover all service areas.
• Knowledge of safety and emergency procedures.
• Ability to use and understand UND and Wellness Center communication devices to address building questions and issues.
• Certification in CPR/First Aid/AED, or ability to obtain within 2 weeks of hire. (Training provided by the Wellness Center at no cost for employees)
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Ability to supervise all aspects of a program, to work under pressure, and to work with outside individuals/groups.
• Ability to handle stressful situations effectively.
• Strong communication skills and a personable attitude.
• Provide leadership during emergencies, disciplinary matters, and facility conflicts.
• Ability to enforce all facility policies and procedures and employee policies and procedures.
• Team Wellness employee in a Facility Manger role for at least six months.