Member Services & Operations Coordinator

First Community Credit Union; Jamestown (ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

11 federal holidays

401(k) match

Medical, dental, and vision

Job summary

First Community Credit Union in Jamestown, ND is seeking a friendly, detail-oriented Member Service professional to join our team. You will provide frontline support to members and staff, resolve inquiries, and help with account maintenance.

Responsibilities include processing IRA/HSA programs and delivering training to teammates, while upholding security protocols and excellent service standards. Competitive benefits and a supportive work environment available.

Qualifications

• High school diploma or GED is required.
• Prior customer service and administrative experience preferred.
• Ability to operate a computer, telephone and other office equipment.
• Positive attitude and adaptability to change.
• Strong written and verbal communication.

Responsibilities

• Provide frontline support to members and branch staff by resolving inquiries related to teller functions, deposit products, and account processes.
• Maintain strong working knowledge of deposit products, services, and core systems to accurately assist with account maintenance and troubleshooting.
• Support and process all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
• Facilitate teller and deposit training, including preparing training materials and delivering presentations for Member Service functions.
• Ensure compliance with federal regulations and internal policies by following established procedures, documenting member encounters, and upholding security protocols.
• Deliver excellent member service through timely, professional phone support, taking ownership of issues and ensuring positive member experiences.

Skills

Customer service

Communication

Administrative tasks

Computer literacy

Education

High school diploma or GED

Job description

First Community Credit Union in Jamestown, ND is seeking a friendly, detail-oriented Member Service professional to join our team. You will provide frontline support to members and staff, resolve inquiries, and help with account maintenance.

Responsibilities include processing IRA/HSA programs and delivering training to teammates, while upholding security protocols and excellent service standards. Competitive benefits and a supportive work environment available.