Member Service Teller - Banking & Payments Expert

Ascentra Credit Union; Davenport (IA); On-site; USD 23,000 - 26,000; Full time

Job summary

Ascentra Credit Union in Davenport, IA is seeking a Teller to provide exceptional member service by greeting members, completing transactions, and making referrals to credit union products and services. You will handle currency, coin, and negotiable items in a courteous and efficient manner, projecting a professional image to members.

The role requires a High School diploma and 1–3 years of related experience with strong cash handling and communication skills.

Qualifications

• High School diploma or equivalent.
• 1–3 years similar or related experience.
• Cash handling experience.
• Excellent communication and organizational skills.
• Professional, pleasant, and outgoing personality.
• Ability to sell.
• Team player.
• Knowledge of credit union operations.
• Knowledge/ability to use various computer programs.
• Decision making skills.

Responsibilities

• Maintain and balance cash and daily work accurately.
• Complete member transactions accurately in a timely manner while providing a positive member interaction.
• Apply critical thinking to recognize potential fraudulent activities and mitigate risks.
• Process night drop and mail payments.
• Balance ATM, cash, and coin machines.
• Balance vault daily.
• Perform opening and closing procedures of the office.
• Scan, process, and balance checks accurately.
• Provide members with information about Ascentra’s products and services.
• Attain satisfactory ratings of service referrals.
• Assist members with problems or questions and refer when needed.
• Communicate with supervisor and plan development, taking accountability.

Skills

Cash handling

Communication

Organizational skills

Team player

Sales ability

Computer skills

Decision making

Education

High School diploma

Job description

Ascentra Credit Union in Davenport, IA is seeking a Teller to provide exceptional member service by greeting members, completing transactions, and making referrals to credit union products and services. You will handle currency, coin, and negotiable items in a courteous and efficient manner, projecting a professional image to members.

The role requires a High School diploma and 1–3 years of related experience with strong cash handling and communication skills.