Member Services Team Lead – Elevate Customer Care

Lumbee-River-EM; Pembroke (NC); Presencial; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

LREMC is seeking a Member Services Supervisor to oversee the member services staff, ensuring high-quality customer service and accurate documentation. You will coach a team, manage performance, and escalate complex issues related to services, billing, and accounts.

The role requires 3–5 years in member/customer service and 1–3 years in supervision, with strong leadership and problem-solving. A valid driver's license and notary public are required.

Formación

• 3–5 years progressive member/customer service experience.
• 1–3 years supervisor/management responsibility.
• Aptitude to evaluate obstructions and develop reasonable solutions.
• Ability to perform mathematical computations for accounts and billing.
• Proficient data entry and computer operations.

Responsabilidades

• Manage performance of the member services team and coach staff.
• Serve as escalation point for problems related to member services, billing, forms, and payments.
• Oversee queue management, scheduling, system monitoring and process improvements.
• Communicate changes, policies, and procedures to staff clearly and actionably.
• Verify and enter journal entries to adjust billing inaccuracies and past due statements.

Conocimientos

Progressive experience in member /

Supervisor / management responsibility

Aptitude to solve

Billing math computations

Data entry / computer operations

Leadership abilities

Professional organized self-starter

Billing & collections knowledge

Notary Public

Valid Driver's License

Educación

High School Diploma

Associate's Degree in Business Administration or related field

Descripción del empleo

LREMC is seeking a Member Services Supervisor to oversee the member services staff, ensuring high-quality customer service and accurate documentation. You will coach a team, manage performance, and escalate complex issues related to services, billing, and accounts.

The role requires 3–5 years in member/customer service and 1–3 years in supervision, with strong leadership and problem-solving. A valid driver's license and notary public are required.