Customer Service Supervisor — Lead & Elevate Your Team

Carrington Mortgage Services, LLC; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Discount portal access

Custom training programs

Referral bonuses

Job summary

Carrington Mortgage Services, LLC is seeking a Customer Service Supervisor to oversee a unit within the Customer Service Department and ensure performance targets are met. The role requires guiding staff, maintaining high service standards, and coordinating with other teams to improve efficiency.

Responsibilities include training, workload management, and handling escalated inquiries, while ensuring regulatory compliance and strong customer care across the department.

Qualifications

• Ability to understand complex problems and collaborate on solutions.
• Ability to make decisions with moderate impact on team.
• Strong numerical accuracy for balance and reporting.
• Clear oral communication with borrowers and team.
• Effective written communication for memos and reports.
• Organize and prioritize work across shifts.
• Coach staff to meet performance goals.

Responsibilities

• Supervise the operation of a unit within Customer Service.
• Train, assign, monitor, and develop team members.
• Ensure corporate standards and policies are applied consistently.
• Review daily productivity reports and analyze KPI data.
• Assist with escalated borrower inquiries and complex questions.
• Collaborate with internal departments to improve efficiency.
• Create a positive, motivating work environment.
• Lead team meetings and address training opportunities.
• Perform other duties as assigned.

Skills

Problem solving

Decision making

Numerical accuracy

Oral communication

Written communication

Time management

Coaching/mentoring

Education

High School Diploma or equivalent

Job description

Carrington Mortgage Services, LLC is seeking a Customer Service Supervisor to oversee a unit within the Customer Service Department and ensure performance targets are met. The role requires guiding staff, maintaining high service standards, and coordinating with other teams to improve efficiency.

Responsibilities include training, workload management, and handling escalated inquiries, while ensuring regulatory compliance and strong customer care across the department.