Member Services Team Lead

Sam's Club; Lenexa (KS); On-site; USD 30,000 - 41,000; Part time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase

Job summary

Sam's Club in Lenexa, KS is seeking a front-end associate to supervise associates, assist members, and support store operations. You will assign duties, train teammates, resolve member issues, and help ensure a smooth checkout experience.

The role emphasizes teamwork, integrity, and delivering value to members while meeting performance goals. Candidates must be 18 or older and have basic retail and customer service experience. Benefits and competitive hourly pay are offered.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assists management with supervision of associates in assigned area by assigning duties and providing direction
• Handles member service by addressing needs and resolving issues according to company guidelines
• Processes memberships, upgrades, and credit accounts; promotes member renewals and benefits
• Operates registers or self-checkout; assists with transfers and pick-up orders
• Maintains area organization, merchandise availability, and cleanliness; monitors shrink and damages

Skills

Retail experience

Customer service

Job description

Sam's Club in Lenexa, KS is seeking a front-end associate to supervise associates, assist members, and support store operations. You will assign duties, train teammates, resolve member issues, and help ensure a smooth checkout experience.

The role emphasizes teamwork, integrity, and delivering value to members while meeting performance goals. Candidates must be 18 or older and have basic retail and customer service experience. Benefits and competitive hourly pay are offered.