Member Services Team Lead

Walmart; Hodgkins (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Walmart Sam's Club in Hodgkins, IL is seeking a dedicated associate to assist with supervision of the front-end area and member service standards. You will help assign duties, train associates, and ensure member issues are resolved per company guidelines while supporting Open Door Policy compliance.

You will also assist with membership processing, vendor relationships, and daily store operations to promote a high level of customer satisfaction.

Qualifications

• 6 months retail experience including operating front-end equipment such as a cash register.
• 6 months customer service experience.

Responsibilities

• Assist management with supervision of associates and assigning duties.
• Provide direction and guidance on member service approaches and techniques to resolve member issues.
• Participate in recruiting, hiring, scheduling, coaching and evaluating associates.
• Promote membership programs and assist with processing memberships and purchases.

Skills

Retail experience

Customer service

Job description

Walmart Sam's Club in Hodgkins, IL is seeking a dedicated associate to assist with supervision of the front-end area and member service standards. You will help assign duties, train associates, and ensure member issues are resolved per company guidelines while supporting Open Door Policy compliance.

You will also assist with membership processing, vendor relationships, and daily store operations to promote a high level of customer satisfaction.