Member Services Staff

Troon - Cliff Drysdale Management; New Braunfels (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Job summary

John Newcombe Country Club, located in New Braunfels, TX, is hiring a full-time Member Services Staff to greet guests, book court times, handle phone inquiries, and support daily operations in a busy hospitality setting.

The team emphasizes friendly service, teamwork, and accurate POS and inventory handling; candidates should have a high school diploma, customer service experience, and POS familiarity. TABC and Food Handlers licenses are required or obtainable.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• POS familiarity required.

Responsibilities

• Check in members and guests; greet with a smile.
• Answer phones professionally and book court times.
• Assist in inventory controls and merchandise sales.
• Promote events and programs to members and guests.
• Maintain POS and basic inventory systems.

Skills

Customer service

Hospitality

Communication

Education

High school diploma or GED

Tools

POS system

Microsoft Office

Club Automation

TennisDirector.com

Job description

John Newcombe CC
New Braunfels, TX 78132, USA

Description

John Newcombe Country Club, located in New Braunfels, TX, is pleased to announce an excellent career opportunity for a full-time Member Services Staff! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Compensation

$12.00-$15.00 an hour plus tips.

Schedule

6am-2pm Monday - Friday.

About Us

John Newcombe Country Club known for Tennis, boasts the widest variety of fitness equipment, heart-pumping classes and results-driven workouts in a comfortable, spacious and inviting atmosphere. Our team inspires our members to achieve their fitness and tennis goals through our programs and classes, delivered with the highest quality and personal service. Amenities Include: Tennis, Fitness, Pickleball, Café/ Bar, Kids Club, Pool.

We want to continue to grow our Member Services team and provide excellent service to our members and guests every day. Candidates with a customer service background or hospitality environment are encouraged to apply. This position will require TABC, and Food Handlers license.

Essential Functions & Accountabilities

Opening Shift

Responsible for properly checking in all Members and their Guests.

Greet each customer with a smile and a friendly greeting. Answering phone in a professional manner.

Book court times, training appointments and group fitness classes both in person and on the phone.

Be courteous and polite on the telephone as well as face to face contact.

Maintain positive relations and rapport with members and guests.

Be familiar with roles of all staff so that you can direct guests to the appropriate staff member.

Listen to guests inquiries and complaints and deal with them in a responsible and professional manner.

Assist in cleaning and straightening of the pro shop.

Assist with inventory controls and the sale of merchandise.

Fully understand the basic POS/ inventory system functions and procedures.

Promote upcoming events and programs to members and guests.

Making blended smoothies as well as preparing pre-assembled F&B Items from our Club Partner.

Pour wine, Beer, and Liquor, along with other beverages.

Wash glassware and utensils after each use.

Serve food to customers seated at the bar or in lounge veranda area.

Clean up after customers and clean work area.

Arrange bottles and glasses to make attractive displays.

Help manage inventory of beer/wine/other beverages, smoothie juice/add-ons, snacks, and bar supplies.

Know and enforce all the rules, policies, and procedures at the Club.

Follow and complete all opening and closing procedures established by the Club

Education/Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Previous Customer Service Experience.

Previous Point of Sale experience.

Physical Demands

Frequently stands and uses hands; reaches with hands and arms, talks or hears.

Regularly walks, sits, climbs, balances, stoops, kneels, crawls or crouches.

Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.

Occasionally works in outdoor weather conditions.

Noise level is moderate.

Full Time employees receive benefits:

Company benefits offered including medical, dental, vision, life insurance and 401k.

Certificates/Licenses

TABC certified or able to obtain TABC certification upon hire and Food Handlers license.

Job Knowledge, Skill, and Ability Preferences

Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

Retail sales experience is preferred.

Computer proficiency including but not limited POS, Microsoft Office applications, social media and other programs related to tennis such as tennisdirector.com or Club Automation.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more atwww.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.