Member Services Specialist: Payments, Vault & Teller Support

Frontwave Credit Union; Indio (CA); Sur place; USD 25 000 - 37 000; Plein temps

Avantages offerts par ce poste

401k matching

Mortgage discounts

Auto discounts

PTO & holidays

Health plan

Résumé du poste

Frontwave Credit Union CVB in California seeks a Customer Service Representative to handle routine branch and member service duties such as deposits, withdrawals, loan payments, ATM processing, and daily cash management with accuracy and courtesy.

The role emphasizes member relations, referrals to appropriate staff, and adherence to CIP/BSA compliance; opportunities include career development and a strong service culture.

Qualifications

• High school diploma or GED; or 1 year of related experience and/or training; or the equivalent combination of education and experience.
• Work related experience should consist of a financial institution cash handling and customer service background.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

Responsabilités

• Process transactions accurately and efficiently to build member confidence and trust, based on established policies and procedures.
• Assist with night depository duties and armored car deliveries, logging bags, processing deposits, completing change orders, issuing receipts and returning bags to members.
• Operates a computer terminal or assigned computer to process account activity, determine balances, and resolve problems within given authority.
• Issues Cashier’s Checks and Money Orders.
• Identify member’s needs and refer financial products and services to consumers and business members.
• Receives and processes stop payments, and check hold notices (Reg CC).
• Accepts loan payments, notifying the Loan Department for confirmation of payment processing.
• Maintains and balances cash drawer daily and verifies that cash is sold to the vault in an effort to stay within cash drawer daily limits.
• Balances teller cash drawer and maintains accurate teller balancing records. Completes necessary research to locate discrepancies.
• Address member inquiries and concerns and refer to appropriate internal resources or Branch Manager for resolution.
• Records, files, updates, consumer or account information and reports as required.
• Answers telephone and directs callers to proper Credit union personnel while maintaining a professional and positive phone etiquette.
• Gather data and process various reports (e.g., currency transactions, returned items, callbacks, etc.)
• Complete address change forms and deliver to the appropriate personnel for input.
• Assist in processing ATM deposits, complete outgoing wires requests, etc.
• Assist the Accounting Department in researching, when applicable, i.e. data for levies and garnishments, etc.
• Identify fraudulent activity to help prevent losses to the credit union. Ensure that members are aware of online and mobile banking.
• Assists in the completion of monthly branch certifications, including but not limited to: Stop Payments, Holds, Negotiable Instruments, Key Log, etc.
• Maintains member & account files
• Open new accounts and complete existing account maintenance, and remain within CIP/BSA compliance, i.e. entity documents, beneficial ownership, etc.
• Refers loan requests to the appropriate lender.
• Processes check orders within the core system.
• Processes, solves and answers basic and complex member transactions, problems or inquiries.
• May assist with opening and closing the vault daily; including the preparations of incoming and outgoing cash shipments; assistance in balancing vault currency and coin.
• Troubleshoots issues with ATM/Debit card for members.
• May assist in the daily balancing of the ATM and Vault daily, ensuring the terminals and Vault supply are sufficient.
• Completes orders of ATM/Debit Cards.
• Troubleshoots issues with ATM/Debit card for members.
• May be required to work at various locations to provide teller coverage when necessary.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences.
• Treat members and staff with respect; keep commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Follows policies and procedures; completes tasks correctly and on time; supports the Credit union’s goals and values; benefits the credit union through outside activities.
• Performs the position safely, without endangering health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the
• OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• May assist Branch Manager in conducting unannounced audits of all branch funds and cash limits; ensures the branch is in compliance with established Credit Union policies, procedures and state and federal regulations.
• Performs all other duties as assigned by management

Connaissances

Cash handling

Customer service

Financial institution

Formation

High school diploma or GED

Financial industry training

Description du poste

Frontwave Credit Union CVB in California seeks a Customer Service Representative to handle routine branch and member service duties such as deposits, withdrawals, loan payments, ATM processing, and daily cash management with accuracy and courtesy.

The role emphasizes member relations, referrals to appropriate staff, and adherence to CIP/BSA compliance; opportunities include career development and a strong service culture.