Member Experience Specialist I

West Community Credit Union; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

West Community Credit Union in Kentucky is seeking a Member Representative I to handle teller duties and broad member services at the Branch. You will open and close accounts, assist with bookkeeping, and guide members through digital services to meet financial needs.

Responsibilities include solving member questions, maintaining accurate records, performing cash handling, and promoting available deposit and loan products while upholding the credit union's service standards.

Qualifications

• High school diploma required or equivalent.
• Experience with cash handling and customer service preferred.
• Familiarity with branch operations and digital services helpful.

Responsibilities

• Handle teller and member service duties, including opening/closing accounts.
• Assist members with bookkeeping and digital services issues.
• Provide tailored financial solutions and cross-sell products.
• Maintain accuracy of reports and records.
• Offer excellent service and support at branch locations.

Skills

Computer software proficiency

Attention to detail and time mgmt

Teamwork and independence

Math and bookkeeping

Education

High school diploma

Job description

West Community Credit Union in Kentucky is seeking a Member Representative I to handle teller duties and broad member services at the Branch. You will open and close accounts, assist with bookkeeping, and guide members through digital services to meet financial needs.

Responsibilities include solving member questions, maintaining accurate records, performing cash handling, and promoting available deposit and loan products while upholding the credit union's service standards.