Member Services Specialist II – Concierge Support

SchoolsFirst Federal Credit Union; Riverside (CA); On-site; USD 30,000 - 44,000; Part time

Job summary

SchoolsFirst FCU is seeking a Service Delivery Representative II to be the first point of contact for members across channels. You will handle inquiries, perform account transactions, and provide world-class service with accuracy and discretion.

This role emphasizes knowledge of products, security, and regulatory compliance, with opportunities to grow within a supportive team at our Riverside, CA location. The position is part-time, 25 hours per week, with pay aligned to a $22.00-$31.90 hourly

Qualifications

• Essential communication skills with empathy and active listening.
• Ability to navigate systems and process transactions accurately.
• Strong understanding of financial products and security practices.
• Commitment to privacy and member confidentiality.

Responsibilities

• Serve as the first channel of contact for members across channels with world-class service.
• Handle member inquiries by leveraging knowledge of products, processes, and policies.
• Suggest self-service options and channel benefits to improve member experience.
• Perform account transactions accurately and respond clearly to questions.
• Maintain confidentiality of member records and protect account security.
• Collaborate with other departments to resolve issues and educate members.

Skills

Empathy

Active listening

Effective questioning

Accuracy

Problem solving

Education

High School Diploma or GED

Job description

SchoolsFirst FCU is seeking a Service Delivery Representative II to be the first point of contact for members across channels. You will handle inquiries, perform account transactions, and provide world-class service with accuracy and discretion.

This role emphasizes knowledge of products, security, and regulatory compliance, with opportunities to grow within a supportive team at our Riverside, CA location. The position is part-time, 25 hours per week, with pay aligned to a $22.00-$31.90 hourly