Member Services Specialist II — Community-Focused Teller

WESTconsin Credit Union; Town of River Falls (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Healthy living fund

Student loan repayment

Competitive pay

401(k) match

Job summary

WESTconsin Credit Union is hiring a Teller to serve members with friendly, professional service and accuracy in transactions. You’ll open new share accounts, explain product features, and respond to member questions while maintaining confidentiality and a positive demeanor.

Join a team that values community impact and opportunities to grow within a supportive culture. This role includes every-other-Saturday rotation and requires a high school diploma and proven customer service experience.

Qualifications

• High school diploma or equivalent.
• Proven track record in customer service.
• Proficiency in basic computer, data entry and typing skills.
• A positive attitude, professional image, and self-motivation are essential.
• Excellent verbal and written communication skills are required.
• This includes every other Saturday rotation.

Responsibilities

• Represent the Credit Union to members in a friendly, positive, and professional manner
• Provide prompt, efficient, confidential, and accurate service in the processing of Teller transactions
• Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts)
• Provide savings, loan, and other product features, benefits, and information
• Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution
• Learn to recognize member's needs for services, and presents and refers them appropriately

Skills

Customer service

Typing

Data entry

Communication

Education

High school diploma or equivalent

Tools

Computer skills

Job description

WESTconsin Credit Union is hiring a Teller to serve members with friendly, professional service and accuracy in transactions. You’ll open new share accounts, explain product features, and respond to member questions while maintaining confidentiality and a positive demeanor.

Join a team that values community impact and opportunities to grow within a supportive culture. This role includes every-other-Saturday rotation and requires a high school diploma and proven customer service experience.