Member Services Pro II — Teller & Accounts Expert

WESTconsin Credit Union; Georgia; On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Annual Healthy Living Fund

Student Loan Repayment Program

Competitive pay

Impressive 401(k) contribution and fit

Job summary

WESTconsin Credit Union is seeking a friendly and professional Teller to assist members with transactions, explains products, and supports opening a variety of accounts. You will respond to inquiries, resolve issues, and guide members to the right services. A positive attitude and strong communication are essential.

The role requires a High school diploma or equivalent, proven customer service experience, and solid computer/data-entry skills. Regular Saturdays rotation is included.

Qualifications

• High school diploma or equivalent.
• Proven track record in customer service.
• Proficiency in basic computer, data entry and typing skills is required.
• A positive attitude, professional image, and self-motivation are essential.
• Excellent verbal and written communication skills are required.
• This includes every other Saturday rotation.

Responsibilities

• Represent the Credit Union to members in a friendly, positive, and professional manner.
• Provide prompt, efficient, confidential, and accurate service in the processing of Teller transactions.
• Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts).
• Provide savings, loan, and other product features, benefits, and information.
• Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution.
• Learn to recognize member's needs for services, and presents and refers them appropriately.

Skills

Customer service

Verbal communication

Written communication

Typing

Data entry

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

WESTconsin Credit Union is seeking a friendly and professional Teller to assist members with transactions, explains products, and supports opening a variety of accounts. You will respond to inquiries, resolve issues, and guide members to the right services. A positive attitude and strong communication are essential.

The role requires a High school diploma or equivalent, proven customer service experience, and solid computer/data-entry skills. Regular Saturdays rotation is included.