Member Services Specialist: Front-End & Tech Support

Sam's East, Inc.; Oklahoma City (OK); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase options

Paid time off

Life insurance

Live Better U education program

Job summary

Sam's East, Inc. operates Sam's Club in Oklahoma City, where associates provide member service at the front end, process purchases, and assist customers with self-service tools. The role supports product promotion, safety practices, and adherence to company policies while delivering a positive shopping experience.

Candidates should have retail experience, comfort with front-end equipment and mobile apps, and be able to work in a fast-paced environment as part of a collaborative team.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience using mobile retail applications.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide member service and assist with purchases.
• Maintain checkout area and process transactions.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Assist with returns, refunds, and exchanges per policies.
• Ensure safety and security of associates and assets.
• Deliver training and support on new technology and processes.

Skills

Retail experience

Front-end equipment

Mobile apps

Job description

Sam's East, Inc. operates Sam's Club in Oklahoma City, where associates provide member service at the front end, process purchases, and assist customers with self-service tools. The role supports product promotion, safety practices, and adherence to company policies while delivering a positive shopping experience.

Candidates should have retail experience, comfort with front-end equipment and mobile apps, and be able to work in a fast-paced environment as part of a collaborative team.