Member Services Specialist: Customer Care & Tech Guidance

Sam's East, Inc.; Orlando (FL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase program

Paid time off

Job summary

Sam's Club in Orlando, FL is hiring for a front-end associate dedicated to delivering exceptional member service. You will maintain the checkout area, assist with purchases, and resolve member questions while promoting Sam's Club products and services.

You will guide members on self-service technology and support a safe, organized shopping environment. The role emphasizes attention to member needs, thorough processing of transactions, and collaboration with store leadership to ensure a positive

Qualifications

• Retail experience including operating front end equipment.
• Comfort with mobile retail applications and digital tools.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns and promotes Sam's Club products.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, returns, refunds, and exchanges according to policies.

Skills

Retail front-end experience

Mobile retail applications

Job description

Sam's Club in Orlando, FL is hiring for a front-end associate dedicated to delivering exceptional member service. You will maintain the checkout area, assist with purchases, and resolve member questions while promoting Sam's Club products and services.

You will guide members on self-service technology and support a safe, organized shopping environment. The role emphasizes attention to member needs, thorough processing of transactions, and collaboration with store leadership to ensure a positive