Contact Center - Customer Service Representative (Full-Time)

First Commerce Credit Union; Adel (GA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee assistance programs

Ongoing training and careerdevelopment

Referral bonus

Job summary

First Commerce Credit Union is seeking a dedicated Contact Center Representative to deliver exceptional member service by phone and email. You will handle inquiries, perform routine transactions, and identify opportunities to offer credit union products and services.

The role emphasizes accuracy, confidentiality, and a proactive approach to resolving member needs in a fast-paced environment. Join a community-focused team that values service excellence and professional growth.

Qualifications

• A high school diploma or equivalent.
• At least 1 year of experience in a call center, teller role, or related financial institution position with proven sales and service performance.
• A sincere desire to serve members primarily through phone and email communication.
• Excellent listening and communication skills, both written and verbal.
• Strong computer skills and ability to multitask in a fast-paced environment.
• Ability to handle confidential information and learn quickly.
• Patience and a positive attitude when handling irate members or stressful situations.
• Must be available for closing shifts and weekend shifts, as needed.

Responsibilities

• Handle a variety of member service tasks via phone, email, and fax.
• Answer inquiries about ATM, debit/credit cards, payroll, ACH, wires, and other services.
• Complete routine financial transactions: transfers, payments, address changes, and account maintenance.
• Identify member needs and suggest credit union products and services.
• Balance transactions daily and ensure compliance with policies and regulations.

Skills

Customer service experience

Phone and email support

Strong communication skills

Active listening

Multitasking in fast-paced environment

Confidential information handling

Positive attitude under pressure

Punctuality for closing/weekend shifts

Education

High school diploma or equivalent

Tools

CRM software

Job description

Love Helping People? Join First Commerce Credit Union as a Contact Center Representative!

If you're someone who thrives on delivering exceptional service, solving problems, and making a positive impact, this is the role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities.

As a Contact Center Representative (Full-Time), you'll be the voice of First Commerce, assisting members with their financial needs and ensuring every interaction reflects our commitment to remarkable service. Your work helps build strong relationships and supports our vision to be our members' financial partner for life.

What You'll be Doing

You’ll handle a variety of member service tasks, including:

• Responding to inquiries about ATM, iBranch, debit/credit cards, payroll, ACH, wires, rates, Mobile Banking, uMonitor, Bill Pay, Pop Money, and CPI premiums.
• Accurately completing routine financial transactions such as transfers, loan payments, address changes, check orders, wire transfers, and account maintenance.
• Identifying member needs and recommending credit union products and services, including opening deposit accounts.
• Professionally corresponding with members via phone, email, and fax with a sense of urgency.
• Balancing transactions daily and ensuring compliance with all policies and regulations.

What You Bring to the Table

• A high school diploma or equivalent.
• At least 1 year of experience in a call center, teller role, or related financial institution position with proven sales and service performance.
• A sincere desire to serve members primarily through phone and email communication.
• Excellent listening and communication skills, both written and verbal.
• Strong computer skills and ability to multitask in a fast-paced environment.
• Ability to handle confidential information and learn quickly.
• Patience and a positive attitude when handling irate members or stressful situations.
• Must be available for closing shifts and weekend shifts, as needed.

Why First Commerce?

We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence, and we're proud to empower our team members to grow, lead, and thrive. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You?

At First Commerce, we believe in taking care of our team just like we take care of our members. Here's what you can expect:

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs
• Ongoing training and career development
• Opportunities to grow within the credit union

Plus, you'll be part of a team that's supportive, energetic, and passionate about making a difference. And if you help us find our next great hire? You'll earn a $500 referral bonus!

First Commerce Credit Union - Where Service Meets Purpose.