Member Services Specialist – Banking & Solutions

Municipal-Credit-Union; New York (NY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Attendance bonus

401(k) with employer contribution

Medical insurance

Job summary

Municipal Credit Union is seeking a friendly and detail-oriented Member Service Representative in South Bronx, NY. You will assist members with account needs, loans, and teller transactions, delivering tailored financial solutions in a high-volume branch.

The role emphasizes needs-based guidance, digital tool adoption, and servicing accuracy, with opportunities to grow within MCU’s collaborative environment.

Qualifications

• Previous branch experience and retail banking exposure preferred.
• Strong customer service and sales mindset.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Provide excellent member service and assess member needs.
• Explain products and services to members and open accounts.
• Process loan applications and teller transactions accurately.
• Maintain confidentiality of member information and comply with MCU policies.
• Promote digital banking tools and self-service options.
• Achieve branch sales and service goals through quality interactions.

Skills

Retail banking

Customer service

Sales

Communication skills

MS Office

Education

High school diploma

Job description

Municipal Credit Union is seeking a friendly and detail-oriented Member Service Representative in South Bronx, NY. You will assist members with account needs, loans, and teller transactions, delivering tailored financial solutions in a high-volume branch.

The role emphasizes needs-based guidance, digital tool adoption, and servicing accuracy, with opportunities to grow within MCU’s collaborative environment.