Member Experience Specialist - Financial Services

Municipal Credit Union; New York (NY); On-site; USD 27,552 - 45,460; Full time

Benefits offered by this job

Attendance bonus

401(k) with 8% employer contribution

Overtime eligibility

Flexible paid time off

11 paid holidays

Job summary

Municipal Credit Union in New York, NY, seeks a friendly Member Service Representative to deliver exceptional service and guidance on MCU products. You’ll handle new accounts, maintenance, loans, and teller transactions in a high-volume branch, while identifying member needs and presenting suitable solutions.

Strong communication, attention to detail, and a customer-first mindset are essential. Join a team focused on integrity, teamwork, and member success, with growth opportunities and a

Qualifications

• Retail banking experience in a branch setting.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication; ability to explain financial products clearly.

Responsibilities

• Provide excellent member service; every member, every transaction, every time.
• Process opening and onboarding of new members and maintain accounts.
• Process loans and required documentation; assist with servicing and account changes.
• Cross-sell MCU products and services based on member needs.
• Manage branch workflow and contribute to achieving sales and service goals.

Skills

Retail banking experience

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

Municipal Credit Union in New York, NY, seeks a friendly Member Service Representative to deliver exceptional service and guidance on MCU products. You’ll handle new accounts, maintenance, loans, and teller transactions in a high-volume branch, while identifying member needs and presenting suitable solutions.

Strong communication, attention to detail, and a customer-first mindset are essential. Join a team focused on integrity, teamwork, and member success, with growth opportunities and a