Member Service Advocate — Elevate Digital Banking

Municipal Credit Union; City of Yonkers (NY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Flexible paid time off

11 paid holidays

Job summary

Municipal Credit Union is seeking a friendly and motivated Member Service Representative to deliver outstanding service in a high-volume Yonkers branch. You will explore member needs, open accounts, process loans, and handle teller transactions with accuracy.

Role emphasizes needs-based recommendations, product knowledge, and effective collaboration with branch teams to ensure a premier member experience. Training and growth opportunities are available.

Qualifications

• Retail banking experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multi-task in a high-volume environment.

Responsibilities

• Provide excellent member service and address needs with tailored financial solutions.
• Process new accounts, loan applications, and teller transactions with accuracy.
• Cross-sell MCU products to meet member needs and goals.
• Educate members on digital banking tools and self-service options.
• Maintain confidentiality of members' financial information.

Skills

Customer service

Retail banking experience

Interpersonal communication

Sales orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Municipal Credit Union is seeking a friendly and motivated Member Service Representative to deliver outstanding service in a high-volume Yonkers branch. You will explore member needs, open accounts, process loans, and handle teller transactions with accuracy.

Role emphasizes needs-based recommendations, product knowledge, and effective collaboration with branch teams to ensure a premier member experience. Training and growth opportunities are available.