Member Services Specialist - Banking & Loans

HRCU; Rochester (NH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off

11 paid holidays

Tuition reimbursement

Banking and loan discounts

Insurance - medical, dental and vision

401(k) retirement savings plan

Professional Development

Job summary

HRCU is seeking a Member Service Representative in New Hampshire to provide exemplary member service. Responsibilities include opening accounts, processing transactions, and assisting with loan applications while guiding members through product options.

The role requires at least one year of banking or financial service experience, a high school diploma, and strong communication. Weekend rotation and a focus on accuracy are integral to success.

Qualifications

• Minimum of one-year sales and/or service experience in a financial institution.
• High School Diploma or equivalent.
• Proficiency in multiple software programs; developed written and communication skills; team-player with ability to work independently; strong organizational skills.

Responsibilities

• Interviews members to obtain information and explain financial products and services.
• Opens accounts and performs file maintenance with proper documentation.
• Assists with deposit verification, filing and sorting duties.
• Originates loan applications and forwards documents for processing.
• Acts as liaison between members and departments to resolve concerns.
• May provide teller duties, handling cash and payments.
• May be responsible for branch opening/closing and lead roles in emergencies.

Skills

Sales/Customer service experience

Interpersonal skills

Written and verbal communication

Detail oriented

Team player

Education

High School Diploma or equivalent

Tools

Banking software proficiency

Job description

HRCU is seeking a Member Service Representative in New Hampshire to provide exemplary member service. Responsibilities include opening accounts, processing transactions, and assisting with loan applications while guiding members through product options.

The role requires at least one year of banking or financial service experience, a high school diploma, and strong communication. Weekend rotation and a focus on accuracy are integral to success.