Member Services Representative

HRCU - Holy Rosary Credit Union; Rochester (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

401(k) plan with match

Life insurance

Disability insurance

Health benefits

Job summary

HRCU - Holy Rosary Credit Union in Rochester, NH is seeking a full-time Member Services Associate with Saturday rotation (out by 12:30 pm). The role involves interviewing members, opening accounts, and assisting with deposits and administrative tasks.

You will originate loan applications, serve as a liaison across departments, and may perform teller duties. A background check will be conducted as part of the process.

Qualifications

• Minimum of one-year sales and/or service experience in a financial institution.
• High School Diploma or equivalent.
• Proficient in multiple software programs; strong written and verbal communication.

Responsibilities

• Interview members to explain financial products and services.
• Opens accounts and performs necessary file maintenance ensuring proper documentation.
• Assists with administrative duties such as deposits, filing, and collating.
• Originates loan applications and forwards documents for processing.
• Acts as liaison between members and departments to resolve concerns.
• May provide teller duties and assist with branch opening/closing; lead in emergencies.

Skills

Sales experience

Customer service

Communication skills

Team player

Attention to detail

Education

High School Diploma or equivalent

Tools

Software proficiency

Job description

Description

This is a full-time position with Saturday rotation (out by 12:30 pm). HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.

Description

This is a full-time position with Saturday rotation (out by 12:30 pm). HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.

Responsibilities

• Interviews members to obtain information and explain available financial products and services, such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, Business and Non-profit accounts.
• Opens accounts and performs necessary file maintenance ensuring proper documentation and procedures are followed.
• Assists with various administrative duties such as but not limited to deposit verification, filing and collating.
• Originates loan applications, forwards documents for processing, closes loans.
• Acts as liaison between members and various departments reporting member concerns, problem solves, and provide a satisfactory resolution within procedures and policies.
• May provide teller duties such as receives cash and checks for deposit and loan payments.
• May be responsible for branch opening and or closing. May assume a leadership role in the event of an emergency.

Requirements

• Experience: Minimum of one-year sales and/or service experience in a financial institution.
• Education: High School Diploma or equivalent.
• Interpersonal: This position requires that the individual be able to present in an appropriate manner maintaining courteous and effective interactions and communications.
• Other skills required: Proficiency in multiple software programs; Possess developed written and communication skills for accuracy and clarity; Team-player with the ability to work independently; Organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail; and Proactive approaches to problem-solving.

What We Offer

HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:

• Paid time off- Vacation, Sick, Personal, Birthday
• 11 paid holidays
• Tuition reimbursement
• Student loan repayment
• Banking and loan discounts
• Insurance – medical, dental and vision
• Flex Spending Plans & Health Savings Account with employer funding
• Company paid Short Term & Long Term Disability
• Company paid Life Insurance
• 401(k) retirement savings plan (with a match of up to 6%)
• Professional Development

HRCU is a community-based credit union serving all of New Hampshire and York County Maine providing superior service to our members and making a difference in our communities. We believe in empowering our associates, providing an opportunity to thrive, and make a career at HRCU.

A background check including references, prior employment, social security trace, credit report, and national/county/local criminal records.

HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

(keywords: teller, bank, financial, banker)