Member Experience Specialist – Banking

HRCU - Holy Rosary Credit Union; Rochester (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

401(k) plan with match

Life insurance

Disability insurance

Health benefits

Job summary

HRCU - Holy Rosary Credit Union in Rochester, NH is seeking a full-time Member Services Associate with Saturday rotation (out by 12:30 pm). The role involves interviewing members, opening accounts, and assisting with deposits and administrative tasks.

You will originate loan applications, serve as a liaison across departments, and may perform teller duties. A background check will be conducted as part of the process.

Qualifications

• Minimum of one-year sales and/or service experience in a financial institution.
• High School Diploma or equivalent.
• Proficient in multiple software programs; strong written and verbal communication.

Responsibilities

• Interview members to explain financial products and services.
• Opens accounts and performs necessary file maintenance ensuring proper documentation.
• Assists with administrative duties such as deposits, filing, and collating.
• Originates loan applications and forwards documents for processing.
• Acts as liaison between members and departments to resolve concerns.
• May provide teller duties and assist with branch opening/closing; lead in emergencies.

Skills

Sales experience

Customer service

Communication skills

Team player

Attention to detail

Education

High School Diploma or equivalent

Tools

Software proficiency

Job description

HRCU - Holy Rosary Credit Union in Rochester, NH is seeking a full-time Member Services Associate with Saturday rotation (out by 12:30 pm). The role involves interviewing members, opening accounts, and assisting with deposits and administrative tasks.

You will originate loan applications, serve as a liaison across departments, and may perform teller duties. A background check will be conducted as part of the process.