Retail Bank Services Specialist — Customer Care & Transactions

Bank of New Hampshire; New Hampshire; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Generous PTO

Volunteer time off

Tuition reimbursement

Training opportunities

Team celebrations

Job summary

Bank of New Hampshire is seeking a Bank Services Representative to support Plymouth, NH operations and assist Campton and Lincoln branches. You will handle deposits, withdrawals, and account tasks with accuracy, while delivering friendly service at the service window.

The role emphasizes compliance with banking rules, ongoing training, and a team-oriented environment. A High School Diploma and basic computer skills are required, with opportunities for growth and development within the bank.

Qualifications

• High School Diploma or equivalent required.
• Experience in cash handling, sales, customer service, or banking is a plus.
• Knowledge of computer programs used in daily work.
• Strong communication skills and ability to interact professionally with customers and teammates.
• Ability to work independently and as part of a team in a fast-paced setting.

Responsibilities

• Office Operations: Process a variety of financial transactions with accuracy and balance cash.
• Customer Service & Relationship Building: Deliver top-notch service and respond to inquiries about bank products and services.
• Professional Growth & Compliance: Stay up-to-date with policies and regulations and participate in training.

Skills

Cash handling

Sales

Customer service

Communication

Teamwork

Detail oriented

Proactive learning

Education

High School Diploma

Tools

Computer programs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bank Services Representative - Plymouth Office (Float)

Full time Campton, Campton, NH, US

9 days ago Requisition ID: 2110

Join Our Team at Bank of New Hampshire!
Position: Bank Services Representative

We’re looking for a dedicatedBank Services Representative to provide outstanding customer service and support as part of our Plymouth, NH retail banking team, while offering support to our surrounding branches in Campton and Lincoln. You’ll play a vital role in building long-lasting relationships with customers while ensuring smooth and accurate financial transactions. If you’re passionate about customer service and looking for an opportunity to grow professionally in a dynamic team environment, we’d love to meet you!

Key Responsibilities:

1. Office Operations

• Process a variety of financial transactions with accuracy, including deposits, withdrawals, loan payments, and check cashing.
• Handle cash balancing and financial transactions with care to minimize errors.
• Open and maintain retail deposit accounts, ensuring accuracy in all account-related tasks such as signature cards and address changes.
• Support overall office functions to ensure smooth daily operations.

2. Customer Service & Relationship Building

• Deliver top-notch service to existing and prospective customers, fostering trust and creating lasting professional relationships.
• Act as a knowledgeable resource for customer inquiries regarding bank products and services.
• Maintain a positive and approachable demeanor while assisting customers at the Bank Services Representative window.

3. Professional Growth & Compliance

• Stay up-to-date with bank policies, products, services, and industry regulations to ensure all operations meet legal and regulatory standards.
• Participate in ongoing training to enhance your skills, including understanding federal and state regulations and compliance procedures.
• Adhere to all relevant banking laws, including the Bank Secrecy Act and FinCEN Regulations.

Physical Demands & Work Environment

• Active work environment with periods of standing, sitting, and walking.
• Ability to lift up to 60 lbs. when necessary.
• Primarily office-based with direct interaction with customers, providing excellent service at the bank’s service windows.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in cash handling, sales, customer service, or banking is a plus.
• Must have knowledge and experience with computer programs used throughout the course of the workday.
• Strong communication skills with the ability to interact professionally with customers and teammates.
• A commitment to accuracy, organization, and attention to detail.
• Ability to work independently and as part of a team in a fast-paced setting.
• A proactive approach to learning and personal development.

Why Bank of New Hampshire?

• We offer competitive compensation and benefits package, including an Annual Incentive Compensation (bonus) Plan, 401(k) with 50% match on the first 6% of eligible earnings, generous paid time off as well as paid time off for our employees to give back to the communities in which we operate and live.
• We support our employees by providing several opportunities for professional growth and career advancement, including Tuition Reimbursement as well as internal and external training opportunities.
• We provide a supportive team-oriented work environment, and encourage our employees to attend our bank wide celebrations and meetings.
• You will gain valuable experience in the banking industry and enhance your skill set.

For more information regarding the benefits we offer, please see attached.

Ready to join us? If you’re excited about contributing to a team that values professionalism, customer service, and ongoing development, we encourage you to apply today. We can’t wait to meet you!

For immediate consideration, click "Apply" to submit your resume and fully completed employment application online. Starting rate is based upon experience.

Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination. Should you require assistance to apply for employment with Bank of New Hampshire, please contact Human Resources at 1.800.832.0912

EEO Employer Including Vets and Disability | Member FDIC