Member Services Specialist – Banking & Loans

IC Credit Union; Fitchburg, Northern (MA, KY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

IC Credit Union in Fitchburg, MA is seeking a friendly Member Services Representative to help members achieve their financial goals by delivering exceptional service, opening accounts, and processing transactions.

You will balance cash daily, assist with consumer loan applications, and promote digital banking tools. The ideal candidate has a high school diploma and 1–3 years of customer service or financial services experience.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in cash handling, sales, retail, customer service, or financial services.
• Strong communication, relationship-building, and problem-solving skills.
• Attention to detail and a commitment to accuracy.

Responsibilities

• Deliver outstanding service in person and over the phone.
• Open and maintain personal and business accounts.
• Process transactions accurately and balance cash daily.
• Assist members with consumer loan applications and closings.
• Promote digital banking tools and convenient self-service options.
• Recommend products and services that help members succeed financially.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

IC Credit Union in Fitchburg, MA is seeking a friendly Member Services Representative to help members achieve their financial goals by delivering exceptional service, opening accounts, and processing transactions.

You will balance cash daily, assist with consumer loan applications, and promote digital banking tools. The ideal candidate has a high school diploma and 1–3 years of customer service or financial services experience.