Member Service Representative (Full-Time) - Nautilus Park

Navy Federal Credit Union; United States; Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Navy Federal Credit Union in Groton, CT is seeking a motivated banking professional to provide members and prospective members with a full range of products and services, including checking, savings, certificates, IRA, revocable trust and estate accounts, lending products, and credit/debit cards.

You will perform moderately complex platform banking functions under supervision while building relationships, navigating multiple systems, adapting to changes, and delivering accurate service.

Formación

• Experience building relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Sound judgment and informed decision-making
• Ability to embrace and support change initiatives in a dynamic environment
• Effective verbal and written communication to engage members and colleagues
• Working knowledge of deposit and loan products, services, and procedures
• Experience in customer service, preferably in banking or a financial institution

Responsabilidades

• To provide members and prospective members a full range of products and services including depository accounts, lending products, and credit/debit cards; perform moderately complex platform banking functions under supervision while developing confidence and independence.

Conocimientos

Relationship building

Analytical thinking

Independent work

Team collaboration

Adapt to change

Communication skills

Multitasking

Decision making

Stress management

Technology navigation

Descripción del empleo

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

Hours

• Available Monday - Saturday, hours based on business needs.

Location

• 24 Sailfish Drive Groton, Connecticut 06340
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.