Member Services Specialist

WCCU Credit Union; Viroqua (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Westby Co-op Credit Union is seeking a personable Member Service Representative to assist members with daily financial needs and product inquiries. You will perform cash handling, deposits, withdrawals, and payments while maintaining accuracy and confidentiality.

You'll educate members on available services, process checks and wire requests, and support with statements, stop payments, and safe deposit access, delivering exceptional service daily.

Qualifications

• Previous financial and cash handling experience.
• Proficiency with Microsoft Office applications.

Responsibilities

• Handle currency, basic deposits, withdrawals and payments.
• Educate members on products, services, fees, and policies.
• Enter transactions and maintain account notes in computer systems.
• Assist with stop payments, check orders, and wire requests.
• Maintain confidentiality and provide exceptional member service.

Skills

Cash handling

Microsoft Office

Organized / detail-oriented

Customer service

Mathematical calculations

Education

Financial post-secondary education

Tools

Microsoft Suite

Job description

Westby Co-op Credit Union is seeking a personable Member Service Representative to assist members with daily financial needs and product inquiries. You will perform cash handling, deposits, withdrawals, and payments while maintaining accuracy and confidentiality.

You'll educate members on available services, process checks and wire requests, and support with statements, stop payments, and safe deposit access, delivering exceptional service daily.