Member Experience Specialist

WCCU Credit Union; Richland (WA); On-site; USD 38,000 - 48,000; Full time

Job summary

Westby Co-op Credit Union in Richland, WA is seeking a Member Service Representative to serve as the primary contact for members’ daily financial needs. The role involves handling deposits, withdrawals, payments, and account inquiries while upholding confidentiality and service standards.

You'll educate members on products, fees, and policies, balance cash, and process checks and transactions using the credit union’s computer systems.

Qualifications

• Previous financial and cash handling experience desired.
• Financial post-secondary education preferred.
• Ability to perform basic mathematical calculations accurately.
• Proficient knowledge of Microsoft Office Suite and related office equipment.

Responsibilities

• Follow the WCCU values and service standards, greeting and assisting members with a friendly demeanor.
• Handle currency, basic deposits, withdrawals, payments, and issue negotiable instruments.
• Adhere to balancing, cash handling, and related procedures.
• Educate members on products, services, fees, and policies regarding their accounts.
• Enter and maintain transaction data in computer systems while protecting confidential information.

Skills

Cash handling

Customer service

Microsoft Office

Attention to detail

Communication

Education

Financial post-secondary education

Tools

Microsoft Office Suite

Job description

Westby Co-op Credit Union in Richland, WA is seeking a Member Service Representative to serve as the primary contact for members’ daily financial needs. The role involves handling deposits, withdrawals, payments, and account inquiries while upholding confidentiality and service standards.

You'll educate members on products, fees, and policies, balance cash, and process checks and transactions using the credit union’s computer systems.