Member Service Associate — Help Build Financial Wellness

Community West Credit Union; Michigan; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) eligibility at 90 days

Generous PTO starting in your first yr

Casual, comfortable dress code

Healthy work/life balance

Investment in growth opportunities

Job summary

Community West Credit Union in Michigan is hiring a Member Service Representative I to deliver prompt, courteous support to members, handle basic account questions, and process transactions.

You’ll work in-office Monday through Friday, 8:45am–5:15pm EST, with a focus on accuracy, security procedures, and opportunities to grow within CWCU.

Qualifications

• High school diploma or GED is required.
• Communicates clearly, respectfully, and professionally.
• Comfortable with using a computer, Word, and Excel.
• Basic math skills are required and keyboard literacy is helpful.
• A member-first mindset is essential.

Responsibilities

• Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
• Maintain a cash drawer and have the ability to accurately account for funds received and dispersed throughout the workday.
• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Skills

Clear communication

Customer service

Computer literacy

Basic math

Member-first mindset

Education

High school diploma or GED

Tools

CBX system

Job description

Description

Join the Community West Family!

At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better.

If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here!

We don’t just offer a job; we offer a workplace you can be proud of:

Exceptional Benefits:

• 401(k) eligibility at 90 days
• Generous PTO starting in your first year
• Casual, comfortable dress code
• Healthy work/life balance
• Investment in growth opportunities

Role Responsibilities:

As a Member Service Representative I, you will provide prompt and courteous support to members by assisting with their financial needs and service requests. You’ll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include:

• Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
• Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Knowledge & Skills:

You don’t need a banking background—just curiosity, care, and the willingness to learn. We’ll teach you the rest.

• High school diploma or GED
• Communicates clearly, respectfully, and professionally
• Comfortable with using a computer, Word, and Excel
• Basic math skills are required and keyboard literacy is helpful
• A member-first mindset

Work Environment: Schedule: Monday through Friday, 8:45am – 5:15pm EST; in office.

Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.

Apply today and grow with Community West!

**Only complete application will be considered.