Member Services Specialist

Ducks Unlimited; Memphis (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Ducks Unlimited in Memphis, TN is seeking a Member Services Specialist to support the Manager of Member Services in delivering exceptional service to members, handling inquiries, renewals, and membership processing.

You will maintain CRM records, assist with gifts, donations, and premium fulfillment, and collaborate with the fulfillment center, while upholding accuracy and professionalism.

Qualifications

• Administrative/clerical experience with demonstrated interpersonal skills.
• Exceptional telephone and customer service skills.
• Experience with or ability to learn Ducks Unlimited membership databases (Blackbaud CRM) and Microsoft Office.
• Detail-oriented, self-motivated, organized; ability to work independently or in a team.

Responsibilities

• Respond promptly and professionally to member inquiries via phone, email, in person, or mail.
• Answer incoming calls on the national headquarters line and direct callers to the appropriate staff.
• Assist members with new memberships, renewals, and gift memberships.
• Engage with members through email in a helpful, understanding, and professional manner.
• Maintain the monthly shipping spreadsheet and assist with premium fulfillment.

Skills

Administrative experience

Customer service

CRM knowledge

Microsoft Office

Detail-oriented

Tools

Blackbaud CRM

Windows/Microsoft Office

Job description

Member Services Specialist

The Member Services Specialist supports the Manager of Member Services in providing exceptional service and support to members, ensuring a positive experience, and fostering long‑term relationships. This role involves addressing member inquiries, resolving issues, and assisting with membership‑related processes while maintaining a high level of professionalism and accuracy.

Responsibilities

• Respond promptly and professionally to member inquiries via phone, email, interaction, mail, or in person.
• Answer incoming calls on the national headquarters main phone line and direct callers to the appropriate staff member.
• Assist members with new memberships, renewals, and gift memberships.
• Engage with members through email in a helpful, understanding, and professional manner.
• Keep the monthly shipping spreadsheet up to date by managing daily labels and assisting with premium fulfillment.
• Collaborate with the fulfillment center by reviewing documents, assisting with member requests, and troubleshooting issues as they arise.
• Update and maintain constituent records in CRM with care to provide the most current and accurate information to support effective communication.
• Process credit card donations over the phone with care, and initiate refunds when needed in a timely and professional manner.
• Maintain premium inventory at NHQ, ensuring items are organized, accurate, and ready to support member fulfillment, including unloading boxes and restocking items.
• Manage bimonthly manual magazine pull as well as ship replacements for missing or damaged magazines.
• Print weekly labels and pull and package premiums located at NHQ, ensuring items are prepared accurately and ready for shipment.
• Other duties as assigned by leadership.

Qualifications

• Administrative/clerical experience with demonstrated interpersonal skills to effectively relate to donors, volunteers, colleagues, and senior administrators.
• Exceptional telephone and customer service skills. Strong written and verbal communication skills.
• Demonstrated skill and knowledge of, or ability to learn quickly, technological tools available to DU, including membership databases (Blackbaud CRM) preferred. Microsoft Windows computer environment and Microsoft Office suite (Outlook, Word, Excel) proficiency required.
• Detail‑oriented, self‑motivated, excellent organizational skills, and ability to work independently as well as in a team environment. Commitment to the mission and goals of Ducks Unlimited.

Reporting and Location

This position reports to the Manager of Member Services and works from the national headquarters in Memphis, TN.

Salary and Benefits Package

Salary commensurate with experience. DU offers an exceptional benefit package that includes comprehensive group medical, prescription, dental, and vision insurance, including spouse and dependent coverage; minimum three weeks paid vacation to start; paid sick leave and 10 paid holidays; 401(k) plan (including partial employer match); and tuition reimbursement.

Equal Opportunity Employer

DUCKS UNLIMITED, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunity to all qualified persons regardless of race, color, religion, gender, national origin, military status, disability, age or genetic information, except where age or gender is a bona fide occupational qualification as allowed by the Civil Rights Act of 1964. Ducks Unlimited, Inc. maintains this policy in accordance with federal, state, and local laws.