Coordinator of Development Operations - Gift Planning

Ducks Unlimited

Memphis (TN)

On-site

USD 52,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401(k) plan with employer match

Generous paid vacation and sick leave

401(k) with employer match

Paid vacation

Paid holidays

Tuition reimbursement

Job summary

A leading environmental nonprofit organization is seeking a Coordinator of Development Operations to support the Senior Managing Director of Gift Planning. The role involves managing planned gift commitments and providing administrative assistance while ensuring a high standard of service to donors and volunteers. The ideal candidate should have three years of administrative experience, excellent communication skills, and proficiency in Microsoft Office tools. This position is full-time at the national headquarters in Memphis, TN.

Qualifications

Three years’ administrative/clerical experience with interpersonal skills.
Exceptional telephone and customer service skills.
Proficiency in Microsoft Office suite and ability to learn technology.

Responsibilities

Process planned gift commitments and prepare acknowledgement letters.
Provide administrative support for the Senior Managing Director of Gift Planning.
Serve as primary contact for database maintenance and donor requests.
Provide administrative support for the Senior Managing Director of Gift Planning.
Serve as primary contact for Directors of Gift Planning for data maintenance and donor/staff requests.
Provide personalized customer service to donors and volunteers.
Support monthly billing, pledge summaries, solicitation letters, and other mailings.
Promote database integrity through accurate record-keeping.
Provide back-up coverage for other staff as assigned.

Skills

Exceptional telephone skills

Customer service skills

Strong written communication

Detail-oriented

Organizational skills

Education

Three years’ administrative/clerical experience

Tools

Blackbaud CRM

Microsoft Office suite

Job description

Coordinator of Development Operations - Gift Planning

The Coordinator of Development Operations [Gift Planning] supports the Senior Managing Director of Gift Planning and reports to the Director of Development Operations, with primary responsibility for the processing, acknowledgement and maintenance of planned gift commitments, donations and accounts.

Responsibilities

Process planned gift commitments.
Prepare acknowledgement letters for planned gift commitments, individual retirement account (IRA) and matured gifts.
Lead document filing activities and organization of physical filing space.
Provide administrative support for the Senior Managing Director of Gift Planning.
Serve as the primary contact for the Directors of Gift Planning for all data maintenance, donor and staff requests.
Provide personalized customer service to donors and volunteers.
Provide support for all monthly billing, bi-annual pledge summaries, bi-annual solicitation letters, pledge write-off communications, special event invitations and other special mailings as requested.
Promote the integrity of the database through accurate record-keeping.
Provide back-up coverage for other support staff and assist with other duties as assigned.

Qualifications

Experience and Education: Three years’ administrative/clerical experience with demonstrated interpersonal skills to effectively relate to donors, volunteers, colleagues and senior administrators.

Communication Skills: Exceptional telephone and customer service skills. Strong written and verbal communication skills.

Technological Proficiency: Demonstrated skill and knowledge of, or ability to learn quickly, technological tools available to DU, including membership databases (Blackbaud CRM) preferred. Microsoft Windows computer environment and Microsoft Office suite (Outlook, Word, Excel) proficiency required.

Interpersonal Skills: Detail-oriented, self-motivated, excellent organizational skills, and ability to work independently as well as in a team environment. Commitment to the mission and goals of Ducks Unlimited.

Reporting and Location

This position reports to the Director of Development Operations and works from the national headquarters in Memphis, TN.

Salary and Benefits Package

Salary commensurate with experience. We work hard to encourage everyone at Ducks Unlimited to bring their authentic selves to work every day. DU offers an exceptional benefit package that includes comprehensive group medical, prescription, dental, and vision insurance, including spouse and dependent coverage; minimum three weeks paid vacation to start; paid sick leave and 10 paid holidays; 401(k) plan (including partial employer match); and tuition reimbursement.

Application Instructions

To apply, please submit a resume highlighting your qualifications and a cover letter indicating why you are interested in the position.

Application Deadline: Applications will be accepted through September 26, 2025, or until a qualified applicant is identified.

Equal Opportunity Employer

DUCKS UNLIMITED, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunities to all qualified persons regardless of race, color, religion, gender, national origin, military status, disability, age, or genetic information, except where age or gender is a bona fide occupational qualification as allowed by the Civil Rights Act of 1964. It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunities to all qualified persons regardless of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender, gender identity, gender expression, age (40 or over), disability (physical, mental or visual), genetic information, marital status (including registered domestic partnership status), military and veteran status, immigration status, or any other category protected by federal, state or local law.

Seniority level