Member Services Specialist

Navy Federal Credit Union; Augusta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits

Career growth opportunities

Job summary

Navy Federal Credit Union in Augusta, GA is seeking a member-focused associate to provide the full range of banking products and services while developing confidence and independence in the role.

You will assist with opening accounts, processing routine transactions, and identifying opportunities to cross-sell while complying with regulations. The position offers growth, competitive pay, and a collaborative team environment.

Qualifications

• Ability to build effective relationships through rapport and trust.
• Strong research, analytical and problem-solving skills.
• Capable of working independently and in a team.
• Maintains composure in a fast-paced environment.
• Comfort with navigating multiple systems and evolving technologies.
• Exhibits sound judgment and decision-making.
• Flexibility to adapt to change in a dynamic environment.
• Excellent verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with relevant regulations
• Support team members by sharing knowledge and experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research & problem-solving

Independent work

Adaptability

Communication skills

Job description

Navy Federal Credit Union in Augusta, GA is seeking a member-focused associate to provide the full range of banking products and services while developing confidence and independence in the role.

You will assist with opening accounts, processing routine transactions, and identifying opportunities to cross-sell while complying with regulations. The position offers growth, competitive pay, and a collaborative team environment.