Member Services & Solutions Advisor

Collins Community Credit Union; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Collins Community Credit Union in Cedar Rapids seeks a Member Representative at the Wiley branch to deliver high-quality member service and handle routine financial transactions. You will educate members on products, cross-sell solutions, and help grow relationships with a friendly, professional approach.

This sales-driven role emphasizes integrity, teamwork, and community engagement. Strong communication, dependability, and the ability to work in a fast-paced environment are essential; some

Qualifications

• High school diploma or equivalent required.
• Customer service and/or cash handling experience preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to balance service excellence with sales performance.
• High attention to detail, accuracy, and compliance discipline.
• Comfortable with technology and digital tools.
• Strong problem-solving and relationship-building capabilities.
• Self-motivated, dependable, and able to work in a fast-paced environment.
• Must be bondable in accordance with the State of Iowa and Collins Community Credit Union guidelines.
• Cross-sell and referral incentives.
• Branch team loan and deposit incentives.

Responsibilities

• Serve as the first point of contact for members and guests of the credit union.
• Create welcoming, professional, and personalized interactions.
• Identify member needs through conversation and active listening.
• Introduce members to products, services, and digital solutions.
• Perform day-to-day transactions for members.
• Actively cross-sell and refer products and services to appropriate parties.
• Uncover opportunities through profiling, life events, and needs-based conversations.
• Recommend solutions (checking, savings, loans, digital banking, etc.).
• Achieve, contribute, and exceed individual and branch sales and referral goals.
• Conduct proactive outreach (in-person, phone, and campaign-based).
• Partner with specialists to deepen member relationships.
• Educate members on benefits, features, and value of offerings.
• This is a sales-driven role. Every interaction is a potential opportunity to grow the relationship.
• Accurately process deposits, withdrawals, transfers, and loan payments.
• Maintain and balance cash drawer daily.
• Complete basic account maintenance and documentation with accuracy.
• Support branch operations.
• Handle member transactions safely, accurately, confidentially within established procedures and regulatory requirements.
• Ensure compliance with policies and regulatory requirements (BSA, privacy, etc.).
• Verify identification and protect member data.
• Identify and elevate suspicious or unusual activity.
• Maintain integrity in all financial and member interactions.
• Contribute to a collaborative, high-performing team environment.
• Participate in branch initiatives, promotions, and goal attainment efforts.
• Represent the organization in the community and support outreach events.
• Share responsibility for branch success by living out the one team philosophy.

Skills

Customer service

Cash handling

Strong communication

Sales orientation

Attention to detail

Tech-savvy

Problem solving

Team player

Education

High school diploma or equivalent

Job description

Collins Community Credit Union in Cedar Rapids seeks a Member Representative at the Wiley branch to deliver high-quality member service and handle routine financial transactions. You will educate members on products, cross-sell solutions, and help grow relationships with a friendly, professional approach.

This sales-driven role emphasizes integrity, teamwork, and community engagement. Strong communication, dependability, and the ability to work in a fast-paced environment are essential; some