Member Services & Sales Associate

Crunch Fitness - Fitness Growth Capital; Belle Vernon (Fayette County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Crunch Fitness - Fitness Growth Capital is seeking a front desk associate in Belle Vernon, PA to drive membership sales and deliver outstanding member service. You will greet guests, check in members, and coordinate messages in our club software while maintaining a welcoming atmosphere.

You will answer phones, inform members of events, assist with service scheduling, payments, and basic retail sales. This role emphasizes professionalism, organization, and teamwork with club management.

Qualifications

• Fluent in English with strong reading and writing abilities.
• Proficient reading and writing skills required.
• Basic computer skills required.

Responsibilities

• Sell memberships to new and existing members.
• Greet all members and guests with a smile and exit warmly.
• Check in all members and guests following company procedures.
• Facilitate messages on club software at member check-in.
• Answer phones in a courteous, professional manner.
• Inform members about special events and activities.
• Create a welcoming atmosphere for all members.
• Handle member requests or escalate to a manager.
• Maintain professional disposition at all times.
• Sell retail products to members and guests.
• Schedule member services (e.g., tanning) as needed.
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Maintain a clean and organized work area.
• Assist in projects as directed by club management.
• Follow policies and procedures in the Employee Handbook.
• Perform opening and closing duties.

Skills

Strong customer service

Fluent in English

Proficient reading and writing

Computer skills

Job description

Crunch Fitness - Fitness Growth Capital is seeking a front desk associate in Belle Vernon, PA to drive membership sales and deliver outstanding member service. You will greet guests, check in members, and coordinate messages in our club software while maintaining a welcoming atmosphere.

You will answer phones, inform members of events, assist with service scheduling, payments, and basic retail sales. This role emphasizes professionalism, organization, and teamwork with club management.