Member Services RepresentativePart Time

Planet Fitness; Rochester (MN); On-site; USD 25,000 - 35,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative in Rochester, MN to create a positive member experience through outstanding customer service. Responsibilities include greeting members, answering questions, and assisting with account management.

The ideal candidate will possess a customer service background, be 18 years or older, and have a high school diploma or equivalent. A passion for fitness and a positive attitude are essential for success in this role.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Dependable and punctual.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer calls and assist with inquiries.
• Check members into the system and facilitate new sign-ups.

Skills

Customer service skills

Positive attitude

Problem-solving

Basic computer proficiency

Strong listening abilities

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.