Member Services Representative Part Time Weekday

Planet Fitness; Mantua Township (NJ); On-site; USD 18,000 - 21,000; Full time

Job summary

Planet Fitness in Mantua Township, NJ, seeks a friendly Member Services Representative to deliver outstanding customer service to members, guests, and prospective members. You will handle front desk duties, assist with sign-ups, tours, and inquiries, while keeping member accounts updated and the club clean.

Ideal candidates have customer service experience, basic computer skills, and a positive, professional attitude. Must be 18+ with a high school diploma or GED.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Must be 18 years or older and have a positive attitude.
• Strong communication and listening skills.
• Professional and empathetic interaction with members and co-workers.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and handle sign-ups.
• Give prospective members tours of the club.
• Update member accounts as needed.
• Address member questions and escalate to management when appropriate.
• Maintain club cleanliness and order.

Skills

Customer service

Computer skills

Communication

Punctuality

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.