Member Services Representative - Remote Services

Paycom - ATS; Mountain Home (ID); Remote; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health, dental and vision insurance

8% 401(k) employer matching after Year

Job summary

Pioneer FCU is seeking a dynamic Account and Loan Processor (Member Services Representative) for the eBranch in Mountain Home, ID. You will assist members with new accounts, loans, and digital services, while delivering outstanding service.

The role requires at least one year of related experience and a high school diploma or GED. You will work with home banking, mobile banking, and DocuSign within a collaborative team environment.

Qualifications

• Minimum one year of similar or related experience.
• Excellent public relations skills and knowledge of Credit Union services and products.
• Proficiency with Pioneer electronic channels (home banking, mobile banking, myPioneer Personal Assistant).
• Comfortable with technology and able to support members through electronic and phone channels.
• Ability to use multiple systems to assist internal and external requests.
• Strong accuracy and compliance with policies and procedures.

Responsibilities

• Open and maintain consumer accounts and loans via online and phone channels.
• Analyze credit reports and identify opportunities to deepen member relationships.
• Follow up on new loans and deposits to increase sales and referrals.
• Ensure proper documentation for auditing and compliance purposes.
• Assist members and potential members in navigating electronic services and platforms.
• Maintain confidentiality and protect member information.

Skills

Public relations

Communication

Tech savviness

Customer service

Electronic banking

Education

High school diploma or GED

Tools

DocuSign

Online banking platforms

Job description

Job Details:

Job Location: Mountain Home Admin Office - MOUNTAIN HOME, ID, Salary Range: Undisclosed, Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:

• An excellent compensation package starting at $17.37 (DOE)
• Bilingual Pay wage differential (additional compensation if fluent in Spanish)
• An 8% Employer Matching dollar-for-dollar 401(k) program after Year One
• Health, dental and vision insurance
• Pioneer pays a minimum of 80% of the premiums for team members AND dependents
• 12 paid holidays including day after Thanksgiving for Team Member Appreciation Day
• Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays
• PTO accrual increases with Pioneer seniority
• Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!
• Up to $2,000 in Interest-free Technology Salary Advance
• Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
• Up to $2,300 in Tuition reimbursement per semester
• Childcare reimbursement up to $100 per child per month
• So much more!

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Account and Loan Processor (Member Services Representative) at our eBranch in Mountain Home, ID. Candidates must be eligible for membership at Pioneer to obtain employment.

The Remote Services Member Services Representative will assist members and potential members with their Credit Union needs; explains services, sets up new accounts or additional deposit products, responds to problems, assists members with their loan applications; and process and makes loan disbursements, delivered through the online and phone channels.

This position will ensure that Pioneers service standards are always met while diligently working towards delivering WOW through exceptional service. Matches Credit Union services and products to members needs, and proactively seek new business with members or potential members by utilizing and participating in community events.

Responsible for offering and explaining electronic and video services for members convenience. Performs specific assigned side-jobs and assists other team members with a variety of duties.

Responsibilities Include

• Opens and performs maintenance on consumer accounts and loans by online and phone channels. Analyze credit reports, looking for opportunities to deepen member relationships and assist members in bringing other products to Pioneer by asking open-ended questions to discover member needs and achieve strategic objectives. Utilizes follow up practices on all new loans and deposit accounts for increased sales, proactively identify issues or concerns and asks for referrals. Protects the member and Pioneer through sales of additional loan add-on products. Performs prompt and accurate account and loan maintenance functions. Works with members and potential members on their chosen path of communication. Ensure that all inspections and loan documents are done accurately and timely so that Pioneer can secure their lien and lending departments have supporting documents. Ensure all account documentation is opened accurately and timely for auditing and compliance purposes. Secures and maintains members confidential information and protects Pioneers reputation. Develop and maintain a thorough knowledge of the credit unions consumer, real estate, and account policies and procedures. Adheres to the credit union's security and internal controls policy, member service standards, and government regulations. Acts as liaison between members and various organizations and departments within Pioneer. Will be responsible for helping maintain Pioneer brand look and feel in all written communication. Works diligently to stay current on all Pioneer products and services, to include but not limited to deposit accounts, loan products, electronic banking features, video platforms, online account and loan opening, and DocuSign for loan closings, signature cards, and forms. Ability to use multiple systems to assist internal and external requests. Completes assigned training to perform job functions or as required by law.

Qualifications

Qualifications: Experience: Minimum one (1) year of similar or related experience.

Education

A high school education or GED

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills

This position requires excellent public relations skills, knowledge of Credit Union services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this position. Must be proficient with Pioneers electronic channels to include, but not limited to, home banking, mobile banking, and myPioneer Personal Assistant products. Must be comfortable with technology and willing to support members and potential members through electronic and phone channels.

Physical Requirements

Very light physical effort. Typical of most office jobs. Work in comfortable positions. May include constant standing.

Work Environment

Normal light, heat, air, and space in the work environment.