Floating Teller

Pioneer Federal Credit Union; Mountain Home (ID); On-site; USD 18,000 - 26,000; Full time

Job summary

Pioneer Federal Credit Union is seeking a Floating Teller for the Mountain Home Main Branch to provide staffing coverage across Central Region branches as needed. The role requires travel to various branches and maintaining Pioneer’s service standards while delivering exceptional member service.

The position offers competitive compensation starting at $15.85/hour DOE, bilingual pay differentials, benefits, and strong opportunities for career growth within a progressive financial institution.

Qualifications

• Experience in public relations and customer service.
• Strong communication and interpersonal skills.
• Ability to maintain professionalism and accuracy in a busy branch environment.

Responsibilities

• Provide staffing coverage for Central Region branches, traveling to different locations as needed.
• Greet and assist members, explain services, and direct to appropriate team members.
• Maintain service standards and corporate branding while delivering excellent member service.

Skills

Public relations

Customer service

Communication

Education

High school diploma

Job description

Job Details: Job Location: Main Branch - MOUNTAIN HOME, ID 83647, Position Type: Full Time, Job Category: Banking

Pioneer offers a complete benefits package to all team members that includes, but not limited to:

• An excellent compensation package starting at $15.85 (DOE)
• Bilingual Pay wage differential (additional compensation if fluent in Spanish)
• An8% Employer Matching dollar-for-dollar401(k)program after Year One
• Health, dental and vision insurance
• Pioneerpays a minimum of 80%of the premiums for team members AND dependents
• 12 paid holidays including day after Thanksgiving for Team Member Appreciation Day
• Accrue up to 16 days of Paid Time Offin Year One, plus Birthday and Work Anniversary Floating Holiday
• PTO accrual increases with Pioneer seniority
• Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!
• Up to $2,000 in Interest-free Technology Salary Advance
• Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
• Up to $2,300 in Tuition reimbursement per semester
• Childcare reimbursement up to $100 per child per month
• So much more!

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of FloatingTellerat ourMain, Mountain Home Branch.Candidates must be eligible for membership at Pioneer to obtain employment.

Responsibilities

The Floating Tellerwill provide staffing coverage for Pioneer's Central Region branches based on staffing needs due to scheduled and unscheduled PTO requests, vacant positions, training schedules, etc. Pioneer's Central Region consists of the Treasure Valley and Mountain Home. This position will travel to and work out of different branch locations with the understanding the schedule may change daily. The Floating Teller will change branch environments and support various teams at multiple branches. They are responsible for being knowledgeable and adaptable to varying branch procedures and will report temporarily to the Branch Manager at the coverage location. The Floating Teller will remain at their home branch when not needed at another location and will be a direct report to their home Branch Manager on a permanent basis.

Floating Tellers will greet members, assist members, and potential members with their credit union needs; explains services, responds to problems, assists members with their financial needs, and directs members to the appropriate team members.

Tellers will ensure that Pioneer's service standards are always met while diligently working towards delivering 'WOW' through exceptional service. Matches Credit Union services and products to member's needs, and proactively seek new business with members or potential members by utilizing and participating in community events. Maintains a professional business appearance, and continually delivers Pioneer's Brand through service, appearance, and attention to branch look and feel.

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, money orders, and cash advances. Verifies that signatures are correct, that written and numerical amounts agree, ant that accounts have sufficient funds. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists other team members a variety of duties.

Qualifications

• Experience:Minimum six months of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information..
• Other Skills: This position requires excellent public relations skills, knowledge of Pioneer services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this position.

Physical Requirements

Very light physical effort. Typical of most office jobs. Work in comfortable positions. May include constant standing.

Work Environment

Normal light, heat, air, and space in the work environment.