Member Services Representative Part Time Weekend 7am3pm

Planet Fitness - NJ/MA One World Fitness; Mantua Township (NJ); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to deliver a positive member experience at the front desk. You will greet members and guests, answer phones, process check-ins, and assist with new sign-ups.

You will also lead tours for prospective members, update member accounts, respond to questions, and escalate issues to the Assistant Manager or Manager as needed while helping keep the club clean and welcoming.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service, able to interact in a positive and professional way.
• High School diploma or GED; 18+ years old.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Update members' accounts as needed.
• Respond to questions and concerns and escalate to management when appropriate.
• Maintain the club's cleanliness and appearance.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Reliability

Positive attitude

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Benefits:

Free uniforms

Training & development

Employee discounts

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.