Member Services Representative Part Time Weekends 1pm-7pm

Planet Fitness - NJ/MA One World Fitness; Mantua Township (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Job summary

Planet Fitness - NJ/MA One World Fitness seeks a Member Services Representative to create a positive member experience with superior customer service for members, prospective members, and guests. You will greet visitors, handle front desk tasks, assist with new member sign-ups, tours, and account updates, and respond to questions promptly.

Maintain club cleanliness and provide an upbeat, professional experience, demonstrating diplomacy and strong listening skills to exceed member expectations.

Qualifications

• Customer service experience is preferred.
• Basic computer skills and comfort with front desk systems.
• High energy, friendly and professional demeanor; 18+ and HS diploma.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: answer phones, assist callers and check members in.
• Complete new member sign-ups and tours for prospects.
• Process account updates and respond to questions promptly.
• Maintain cleanliness and overall neatness of the club.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

Active listening

Education

High school diploma/GED

Job description

Benefits:

• Free uniforms
• Training & development
• Employee discounts

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.