Member Services Representative Part Time Weekends 7am3pm

Planet Fitness - NJ/MA One World Fitness; Mantua Township (NJ); On-site; USD 21,000 - 23,000; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service at the front desk. You will greet members and guests, check them in, handle sign-ups and tours, and assist with account updates, while maintaining the club’s cleanliness and friendly atmosphere.

Ideal candidates have customer service experience, basic computer skills, and a genuine passion for fitness.

Qualifications

• Customer service background or experience preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are required.
• Exceptional customer service skills with positive, professional interactions.
• Strong listening, empathy and problem-solving abilities.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate when needed.
• Keep the club neat and clean.

Skills

Customer service

Phone etiquette

Empathy

Active listening

Problem solving

Diplomacy

Punctuality

Reliability

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member's accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.