Member Services Representative Part Time

PLACE; Somerset (KY); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Member Services Representative to create a positive experience for members and guests. This part-time role involves delivering exceptional customer service, managing front desk activities, and assisting with member inquiries. Ideal candidates will have a passion for fitness, strong communication skills, and a friendly demeanor. Join a dynamic team dedicated to promoting health and wellness in the community while enjoying a supportive work environment.

Qualifications

• Customer service experience preferred and a passion for fitness.
• Excellent communication skills and ability to solve problems.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist callers with questions.

Skills

Customer service experience

Basic computer skills

Communication skills

Problem-solving

Education

High School diploma or GED

Job description

Member Services Representative Part Time

Join to apply for the Member Services Representative Part Time role at PLACE

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign-up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating as needed.
• Maintain the neatness and cleanliness of the club.

Qualifications and Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Ability to listen, empathize, and solve problems.
• High School diploma or GED required.
• Must be 16 years or older.

Physical Demands

• Stand and walk continuously during shifts.
• Talk frequently with members and staff.
• Occasionally lift up to 75 lbs.
• Potential exposure to chemicals with provided safety equipment.