Member Services Representative

Core Development & Management; Medford (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience at their fitness club. This role is perfect for individuals who are passionate about health and fitness and excel in customer service. You will greet members, assist with inquiries, and ensure a welcoming environment. If you have a positive attitude and enjoy helping others, this entry-level position offers a fantastic opportunity to grow within a vibrant team. Join a company that values its employees and provides benefits, including a free membership after 90 days!

Benefits

Free Black Card Membership

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Contribution

Paid Vacation

Pet Insurance

Flexible Spending Accounts

Qualifications

• Customer service background preferred with strong listening skills.
• Must be 18 years or older with a passion for fitness.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and assist with member sign-ups.
• Maintain cleanliness and respond to member inquiries professionally.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Listening Skills

Punctuality

Positive Attitude

Education

High School Diploma or GED

Job description

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Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and problem solve.
• Diplomacy in all interactions, using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting up to 50 lbs.
• Occasional encounter with toxic chemicals during shift.

Benefit Basics

All staff will receive a free Black Card membership after 90 days of employment.

Employees working at least 30 hours per week are eligible for benefits, including Medical, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation, and additional benefits like Pet Insurance and Aflac. Benefits are effective on the first of the month following the hire date.

Note: Employees at franchise locations are employed by the Franchisee, not PFHQ, which does not control employment terms for franchise employees.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Wellness and Fitness Services