Member Services Representative - Part Time

Midwest Fitness Partners; Milford (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver outstanding customer service at the front desk. You will greet members, process sign-ups, manage tours, and assist with account updates, ensuring a welcoming club environment.

Responsibilities include responding to questions, escalating issues to management as needed, maintaining cleanliness, and supporting daily operations. A positive, reliable attitude and CPR certification are required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude expected.
• Punctuality and reliability essential.
• Exceptional customer service and professional demeanor.
• Strong listening and empathetic problem-solving abilities.
• Diplomatic interaction skills required.
• CPR certification required.
• High school diploma/GED required.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Handle front desk tasks: answer phones, check in members, sign-ups, tours.
• Update member accounts as needed.
• Respond promptly to questions or concerns and escalate when appropriate.
• Keep the club neat and organized.
• Perform other related duties as assigned.

Skills

Customer service

Basic computer

Fitness enthusiasm

Positive attitude

Punctuality

Empathetic listening

Diplomatic interaction

Education

High school diploma/GED

CPR certification

Job description

Member Services Representative • Planet Fitness

Job Summary

Responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members into the system, process new member sign‑ups, and take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Other related duties as assigned.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills with a positive and professional demeanor.
• Strong listening and empathetic problem‑solving abilities.
• Diplomatic interaction skills.
• CPR certification required.
• High school diploma/GED required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting up to 50 lbs.
• Occasional exposure to toxic chemicals.